// Support · FAQ
Frequently Asked Questions
The short answers to what shoppers ask us most about delivery, payment and returns.
Most orders arrive within 11–25 days of being placed. A few items can take a little longer, and the expected delivery time is shown on each product page.
We deliver across South Africa and to the United States. Enter your address at checkout to see the delivery options for your area.
Shipping costs are always shown at checkout before you pay, so there are no surprises.
Once your order ships, we email you tracking details so you can follow it all the way to your door.
Our products come from different suppliers, so an order with several items can arrive in more than one parcel. Each parcel has its own tracking.
You can pay securely by debit or credit card at checkout. US shoppers can also pay with PayPal. Your card details are never stored on our site.
Contact us as soon as possible after placing your order. We will do our best to help, but once an order has been sent to our supplier it may not be possible to change it.
Get in touch with your order number and a photo of the problem, and we will put it right. Full details are in our refund policy.
Can't find your answer? Read our policies or get in touch.